Frequently Asked Questions

What is Rose by Basic Care?

Rose by Basic Care is a premium healthcare and wellness e-commerce platform serving customers across China, Australia, and the United Kingdom. We offer high-quality healthcare products, beauty essentials, and wellness solutions.

How do I place an order?

Simply browse our products, add items to your bag, and proceed to checkout. You'll need to create an account or sign in to complete your purchase.

What payment methods do you accept?

We accept various payment methods depending on your region:

• China: Alipay, WeChat Pay, UnionPay
• Australia: Adyen, SecurePay, Airwallex
• UK: Worldpay, PayPal, Braintree

How long does shipping take?

Shipping times vary by region:

• Standard: 3-5 business days
• Express: 1-2 business days
• Overnight: Next business day

Do you ship internationally?

We currently ship to China, Australia, and the United Kingdom. Each region has its own inventory and pricing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and accompanied by proof of purchase.

How do I return an item?

Contact our customer service team to initiate a return. We'll provide you with a return authorization number and shipping instructions.