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Privacy Policy

Your privacy is important to us

Introduction

Rose by Basic Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us for support
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email, phone, address)
  • Payment information (processed securely by third-party providers)
  • Account credentials
  • Purchase history and preferences
  • Communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Providing customer support
  • Sending order confirmations and updates
  • Improving our website and services
  • Personalising your experience
  • Marketing and promotional communications (with your consent)
  • Compliance with legal obligations
  • Preventing fraud and ensuring security

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@rosebybasiccare.com

Phone: +44 20 7946 0958 (UK)

Address: 123 Healthcare Street, London, SW1A 1AA, United Kingdom